Privacy Policy

Updated September 23, 2026

Valhalla Survivors is operated by LovatOsta, with Lucas Lovato da Cunha Silveira responsible for the service and its handling of personal information. Contact: support@valhallasurvivors.com.

Information we use

• Account: your email address, account identifier and authentication information, used to sign you in, recover access and save progress.
• Game progress: gold, unlocks, cosmetics, upgrades, settings, run results, statistics and purchase entitlements, used to provide the game and validate rewards.
• Purchases: Stripe checkout and payment identifiers, purchase status, account association and refund or dispute status. Stripe collects payment details directly on its checkout page. Our game server does not receive or store your full card number or security code.
• Support: your email and anything you send us, such as a description, receipt reference or screenshot, used to answer your request.
• Technical and security information: our infrastructure providers may process IP addresses, request times, device/browser information and error logs to deliver and secure the service. The game uses a hashed network identifier to limit authentication attempts.

Cookies and browser storage

We use essential cookies for sign-in, session refresh and password recovery. Browser storage keeps language, sound and introduction preferences, an unfinished payment reference for confirmation, and unsynchronized run results so you can retry saving them. Clearing browser data removes these local entries; saved account progress remains on the server. The demo does not save progression to an account.

The game currently has no advertising trackers or third-party behavioral analytics. Stripe may use its own cookies and security tools on its checkout page.

Service providers

We use Vercel for hosting, Supabase for account authentication and game data, Stripe for payments, Resend for account emails, and Cloudflare for domain services and support email forwarding. Support messages are delivered to our Gmail inbox. The game also requests fonts from Google Fonts, which receives the network information needed to serve them.

Providers process information needed to operate their services and may process or store it outside your country. Stripe's handling of payment information is explained in its Privacy Policy. We do not sell personal information or share it for cross-context advertising. We may disclose information when required by law or to address fraud and security incidents.

Why and how long we keep information

We use account, game and purchase information to deliver the service you request; security records to protect it; and transaction records to meet applicable legal obligations. We keep account progress while your account remains active and retain support correspondence while needed to resolve and follow up on your request. Some transaction, fraud-prevention or legal records may need to be retained after an account is deleted. Retention also depends on providers' backup and legal requirements.

Your choices and requests

Email support@valhallasurvivors.com from your account email to request access, a copy, correction or deletion of your information, or to raise a privacy concern. We may verify account ownership before acting. Depending on your location, you may also have rights to object, restrict processing, withdraw consent or complain to your local data protection authority. Account deletion removes access to saved progress and cosmetics; legally required records may remain.

Do not send passwords, full card details or identity documents by email. The game is not directed to children under 13. If you believe a child has provided personal information, contact us so we can investigate and remove it as appropriate.

Changes

We will update this page when our practices change and revise the date above. Material changes affecting existing players will be communicated through the service or account email as appropriate.